Frequently asked questions
Quick answers about shopping with Modique LLC. Still need help? Contact our team.
Where is Modique LLC located?+
Modique LLC is a clothing and accessories retailer based at 7109 Brandemere, Winston Salem, NC 27106. We serve customers in Winston-Salem and ship orders throughout the United States.
How long does shipping take?+
Most orders ship within 1-2 business days from our Winston-Salem fulfillment center. Standard delivery typically arrives in 3-7 business days. Express shipping is available at checkout for faster delivery.
Do you offer free shipping?+
Yes. Standard shipping is complimentary on orders of $150.00 or more before tax and discounts. Orders below that threshold are charged our standard flat rate.
What is your return policy?+
Unworn items with original tags may be returned within 30 days of delivery for a refund or exchange. Sale items marked final sale are not eligible. See our Returns & Refunds page for full details.
How do I track my order?+
Once your order ships, you will receive a confirmation email with tracking information. You can also use our Track Order page with your order number and email address at any time.
How should I choose a size?+
Each product page includes fit notes and specification details. If you are between sizes or need guidance, contact us with your measurements and the styles you are considering - our team is happy to help.
Can I pick up my order in store?+
Local pickup may be available for select orders placed during business hours. Call us at the number listed on our Contact page to confirm availability before visiting Brandemere.
What payment methods do you accept?+
We accept major credit and debit cards through Stripe Checkout. Cash on delivery may be available in select service areas - choose the option at checkout if displayed.